On the Blog page for Aspire Counselling Academy, this post explores how well-meant reassurance can unintentionally shut down connection. It explains why many of us default to “stay positive” responses, how toxic positivity can minimise real distress, and what it looks like to listen for meaning instead of rushing to fix. With practical examples and gentle alternative phrases, it shows how acknowledging feelings, tolerating silence, and timing hope carefully can help others feel genuinely heard.